Terms and Conditions

Welcome to www.inspired-outcomes.com. By using this site, booking a session, or purchasing any service, you’re agreeing to the following terms. These outline our relationship, protect both parties, and help everything run smoothly.

1. About Us

Shannyn Merlo T/as Inspired Outcomes Consulting | ABN 58 340 357 236 (referred to as “we,” “our,” or “us”) is owned and operated by Shannyn Merlo, offering coaching, leadership development, and business advisory services based in Melbourne, Australia.

2. Use of This Website

You agree to use this site respectfully, for lawful purposes only. All content (unless stated otherwise) is owned by Inspired Outcomes and cannot be reused, copied, or reproduced without permission.

3. Bookings, Payments & Rescheduling
  • All services must be paid for upfront unless otherwise agreed in writing.
  • Sessions cancelled or rescheduled with less than 24 hours’ notice may be forfeited and are not refundable.
  • Services are generally provided via online means. Face to Face sessions will be charged at a higher rate.
  • Any additional or out-of-scope services will be charged separately and must be agreed upon in advance.
4. Coaching & Advice Disclaimer

Coaching is not therapy, legal, financial, or health advice. While we use industry experience to guide you, it’s your responsibility to make independent decisions (and seek appropriate professional advice where needed). Although we make every effort to help you achieve your goals, we do not guarantee specific results.

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5. Intellectual Property

All tools, materials, and content provided as part of our services or on this website remain our intellectual property unless otherwise agreed. You’re welcome to use them for your own development, but not to reproduce, resell, or republish them.

6. Confidentiality

We respect your privacy and confidentiality. Any personal or business information you share with us will be treated in line with our Privacy Policy, and only used to deliver services or where required by law.

7. Limitation of Liability

To the extent permitted by law, we are not liable for any indirect loss, including lost profits or opportunities. Our total liability is capped at the value of the service you’ve paid for. If something goes wrong, we’ll do our best to resolve it fairly and promptly.

8. Dispute Resolution

We’re committed to positive relationships. If a dispute arises, let’s talk first. If it can’t be resolved, we agree to mediation before taking legal steps. These terms are governed by the laws of Victoria, Australia.

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9. Changes to These Terms

We may update these Terms occasionally. Any changes will be posted on this page, and your continued use of our services means you accept them.

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Inspired Outcomes Consulting

PO Box 311

Elwood, VIC, 3184

admin@inspired-outcomes.com

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This document was last updated on 7 May 2025