What Makes Us Different

Inspired Outcomes Consulting is a business coaching and consulting business built on the desire to have a positive impact.

I’m Shannyn Merlo, the Founder of Inspired Outcomes Consulting, and I’ve seen the good, bad and the ugly of work environments. Having experienced the difference, I know the impact that a great organisation has on individual and organisational health, happiness and productivity. That’s why Inspired Outcomes exists; to change the world, one small business at a time.

I draw on over 20 years of experiences from diverse roles in management, marketing, project and operations management in a variety of industries, including NGOs, sport, technology, education and financial services. This background is the foundation of the strategic and creative problem solving that I use to address challenges. As a human behavioural specialist and intuitive leader, I focus on how to think innovatively to change reality. There is nothing up my sleeve; I’m authentic, and as a human, I am flawed. Overriding all of this is my drive to create positive changes in people’s lives.

Work With Us Pledge

When you work with Inspired Outcomes Consulting, as one of our valued clients, as our team member or a trusted referral partner, you must support these foundation philosophies of how we work. If not, our relationship won’t work, and that’s OK, no one matches everyone all the time!

  1. We promise to talk it out. We will communicate openly, honestly, with authenticity and respect. We never shy away from awkward conversations.
  2. We play to our strengths and improve our weaknesses. This means we seek support where we are not skilled, or we make concerted efforts to up-skill ourselves.
  3. Everything is in our client’s best interests always. We believe that everything should have a return on investment and that simplicity is best. Our integrity means we only make recommendations for products, services or organisational changes based on our client’s desired outcomes. We don’t sell or buy what doesn’t add value.
  4. We promise to have a positive impact on each other’s journey in business and life. We don’t take business discussions personally, and we don’t make it personal.
  5. We promise a commitment to justice, the equal treatment of individuals, tolerance for and acceptance of diversity.
  6. We will abide by laws, rules and regulations relating to our business and personal activities.
  7. We protect and build our organisation’s reputation and the morale of our team by living our highest values and standards and treating ourselves and others with respect.
  8. We take 100% responsibility for our actions. We accept personal accountability for the moral and ethical quality of our decisions and omissions to ourselves, our clients, colleagues and communities.
  9. We respect everyone’s greatness, uniqueness, talents, fears and insecurities. We commit to being open-minded, considerate, compassionate benevolent and kind.
  10. We promise to have a good time while we get sh1t done.

Our Values

Let's Talk It Out

  • Embrace the awkward conversation
  • Take 100% responsibility and own our mistakes
  • Do what we say
  • Communicate with openness, honesty and authenticity

Do It Smart

  • Focus on innovation and efficiency
  • Work smarter, not harder
  • Seek creative solutions to problems

Change Is Good

  • Challenge the status quo
  • Mediocrity does not live here
  • Insanity is doing the same thing over and over again and expecting a different outcome

Firm, Fun, Fair

  • Great cultures are not an accident, be firm but fair
  • Laughter is free, do it often and openly
  • Do things with great passion
  • Gratitude always

Outcomes Focused

  • Get sh1t done
  • We focus on ROI
  • Play to our strengths

Make A Difference

  • “Let no one ever come to you without leaving better and happier.” Mother Teresa
  • Love the journey; love each other and above all love our clients
  • Volunteer time, money, energy to those who need it more

If our philosophy sounds like a match and you're looking to take your business further, get in touch.

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