What Makes Us Different

Inspired Outcomes Consulting provides business coaching and consulting built on the desire to have a positive impact.

I'm Shannyn Merlo, the Founder of Inspired Outcomes Consulting. With years of experience in various work environments, I've seen it all – the good, the bad, and yes, the ugly. I've learned firsthand the power that great leadership and a fantastic organisational culture has on boosting individual and team well-being and productivity. That's why I started Inspired Outcomes – to make a difference, one small business at a time.

My employed background in project management, marketing and operations management, combined with formal education in project management, marketing, public relations and of course coaching, positions me to tackle a wide range of challenges that face small business owners.

And while formal education is valuable, I place great importance on continual learning and the practical insights gained from real-world experiences. This blend of knowledge enriches the solutions I offer to my clients.

How We Work

Our Guiding Principles

At Inspired Outcomes Consulting, we want to do good, while having a good time. So, if you're one of our valued clients, our team member or a trusted referral partner, you'll see that we operate under the following guiding principles.

We promise to talk it out. We will communicate openly, honestly, with authenticity and respect. We never shy away from awkward conversations.

We play to our strengths and improve our weaknesses. This means we seek support where we are not skilled, and make concerted efforts to up-skill as we go.

We promise to have a positive impact on each other’s journey in business and life. We don’t take business discussions personally, and we don’t make it personal.

Everything is in our client’s best interests always. We believe that everything should have a return on investment and that simplicity is best. We only make recommendations for products, services or organisational changes based on our client’s desired outcomes. We don’t sell or buy what doesn’t add value.

We promise a commitment to justice, the equal treatment of individuals, tolerance for and acceptance of diversity.

We will abide by laws, rules and regulations relating to our business and personal activities.

We protect and build our organisation’s reputation and the morale of our team by living our highest values and standards and treating ourselves and others with respect.

We take 100% responsibility for our actions. We accept personal accountability for the moral and ethical quality of our decisions and omissions to ourselves, our clients, colleagues and communities.

We respect everyone’s greatness, uniqueness, talents, fears and insecurities. We commit to being open-minded, considerate, compassionate benevolent and kind.

We promise to have a good time while we get sh1t done.

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Our Values

Talk It Out

Embrace the awkward conversation
100% responsibility and own mistakes
Do what we say
Communicate with openness, honesty and authenticity

Do It Smart

Focus on innovation and efficiency
Work smarter, not harder
Seek creative solutions to problems

Change Is Good

Challenge the status quo
Mediocrity is boring
Insanity - doing the same thing over and over expecting a different result - so don't

Firm, Fun, Fair

Great cultures are not an accident, be firm but fair
Laughter is free, do it often and openly
Do things with great passion

Outcomes Focused

Get sh1t done
We focus on ROI
Play to our strengths, get support for our challenges

Make a Difference

“Let no one ever come to you without leaving better and happier.” Mother Teresa
Gratitude always
Volunteer time, money, energy to those who need it more

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Name Surname

Position, Company name

Name Surname

Position, Company name

Shannyn has such a high EQ and is able to combine the tangible, the intangible and the emotional to understand what is “really going on”. She provided me with the tools I needed to deliver my message accurately, articulately and with confidence.

Renee Hill

CEO & Virtual CFO, Eligo Consulting

Being the only director in the company, it was extremely useful to have another business mind to bounce ideas back and forth with, to have the different aspects of the business analysed from a different perspective, to have the right introductions made and a kind word there when needed. I could say that Shannyn helped me with the right balance of life and business coaching and nourished my self-confidence throughout the journey.

Laura Litcanu

Founder & Principal Architect, Unfold Architecture

I have found Shannyn’s business coaching to be insightful and incredibly valuable for helping me to get focused on my priorities for growing my business in a way that works for me. She knows her stuff and is very down to earth and compassionate. Highly recommended as a business coach!

Christina Canters

CEO, Podcast Services Australia

In addition to education on core business fundamentals, Shannyn helped reconcile a dissonance I had between my personal values and business requirements. We did this by defining core business values, creating a decision-making frameworks and implementing this in the business operations. The work I’ve done with Shannyn has definitely helped me make better business decisions and establish the right people in the business, the best procedures/processes, and the best strategy for employee management (hours, incentives, etc.).

Dr Christian Varney

Wellness Chiropractic, Business Owner & Chiropractor

Absolutely I’d 100% recommend Shannyn.” What makes Shannyn special: “She’s extremely open-minded, and her set of skills and vast store of knowledge are extremely fundamental and adaptable to just about any business. There’s a couple of things I especially like about working with Shannyn: She’s really involved and goes very in depth into the issues, and asks a lot of questions. She offers radically different perspectives and lenses for resolving challenges with staff and people outside the business.

Tim Duggal

CEO & Founder, Mobile Monster

Goal-setting and identifying business KPI’s has been one of the best things we’ve done so far. I now have objectives to measure progress against, and milestones to aspire to. I really feel as though I’m finally on the right track. The aggregated value Shannyn has delivered is an integral part of the business’ growth in the last 12 months. Shannyn is a crucial piece in the puzzle.

Michael Plowright

Founder, Working Well Together

It didn’t take long for Shannyn to realise that I needed to work on personal development before I could work on the business, which I believe helped me to grow as a leader in preparation for the business growth that was inevitable. I soon realised the value that she provides as both a business owner, but also as a business coach.

Krys Sutton

Founder, The CRM Team

Our work together allowed me to make some good decisions on who to recruit by reviewing my business purpose, vision & values. Our planning and preparation made for the smooth transition of a new staff member.

Inbam Devadason

Director & Financial Advisor, Precision Financial

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Book a chat today. If we are a good match we’ll recommend an initial engagement to support your goals and solve your challenges.

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